Accounts, Excuses, and Apologies, Second Edition

Released on by William L. Benoit
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  • Accounts, Excuses, and Apologies, Second Edition Book Detail

  • Author : William L. Benoit
  • Release Date : 2014-10-15
  • Publisher : State University of New York Press
  • Genre : Social Science
  • Pages : 168
  • ISBN 13 : 1438454007
  • File Size : 30,30 MB
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Accounts, Excuses, and Apologies, Second Edition by William L. Benoit PDF Summary

Book Description: In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. This fully updated edition of the 1994 volume investigates the situations in which threats to image arise and describes the image-repair strategies that may be used to help defuse these threats, such as denial and apology. The author reviews various theories on image repair, and extends prior research on the topic to include work on persuasion or attitude change. Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). New case studies include the British Petroleum oil spill in the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apple's apology to China over the iPhone, and Prime Minister David Cameron's apology for Bloody Sunday.

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Accounts, Excuses, and Apologies

Accounts, Excuses, and Apologies

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Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these st

Accounts, Excuses, and Apologies

Accounts, Excuses, and Apologies

File Size : 82,82 MB
Total View : 6940 Views
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Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these st