Building the High-Trust Organization

Released on by Pamela S Shockley-Zalabak
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  • Building the High-Trust Organization Book Detail

  • Author : Pamela S Shockley-Zalabak
  • Release Date : 2010-03-09
  • Publisher : John Wiley & Sons
  • Genre : Business & Economics
  • Pages : 274
  • ISBN 13 : 0470583304
  • File Size : 44,44 MB
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Building the High-Trust Organization by Pamela S Shockley-Zalabak PDF Summary

Book Description: Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations. Note: CD-ROM/DVD and other supplementary materials are not included in the digital editions of this book.

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