This handbook is part four of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, custome
This handbook is part two of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer
This handbook/study guide is part one of ICMI's comprehensive, four-part series on call center management, which includes people management, operations manageme
This handbook is part three of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, custom
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c
