Coaching Knock Your Socks Off Service

Released on by Ron Zemke
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  • Coaching Knock Your Socks Off Service Book Detail

  • Author : Ron Zemke
  • Release Date : 1996-10-21
  • Publisher : AMACOM
  • Genre : Business & Economics
  • Pages : 173
  • ISBN 13 : 0814415814
  • File Size : 51,51 MB
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Coaching Knock Your Socks Off Service by Ron Zemke PDF Summary

Book Description: Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people. Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to: help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. You will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.

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Coaching Knock Your Socks Off Service

Coaching Knock Your Socks Off Service

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Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people. Knock you

Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

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Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class r

Managing Knock Your Socks Off Service

Managing Knock Your Socks Off Service

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The bestselling customer service management book is back and better than ever, with new tips, strategies, and examples from how to find and retain service-orien