The Gold Standard

Released on by Colin Cowie
preview-18

  • The Gold Standard Book Detail

  • Author : Colin Cowie
  • Release Date : 2021-09-07
  • Publisher : HarperCollins Leadership
  • Genre : Business & Economics
  • Pages : 241
  • ISBN 13 : 1400224047
  • File Size : 45,45 MB
DOWNLOAD BOOK

The Gold Standard by Colin Cowie PDF Summary

Book Description: Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients. If you’re searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book. Colin Cowie, one of the world’s most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives readers the indisputable blueprint for creating a customer-service culture that anyone can tailor to their own needs, whether you’re a shopkeeper, corporate marketing director, or budding event planner. Upon coming to the United States from South Africa with $400 in his pocket, Colin built his highly successful catering and event-planning business from the ground up to become event planner to the most respected tastemakers and personalities in the world—including Oprah Winfrey, Jennifer Lopez, Ryan Seacrest, and Kim Kardashian, to name a few. In this book, you will: Learn how to formulate your own vision, mission statements, and guiding principles, and effectively communicate them to your team. Learn how you can align your vision with your essential mission statement. Discover the core values, including service and accountability, that fuel Colin’s customer-care ethos, and how you can apply those values to your own business. Have a renewed understanding of how vitally important it is that you take good care of the people who work for you so they, in turn, can care for your customers. Become armed to inspire and empower your team. Be guided to create your own “bible” of scripts, protocols, and procedures that will streamline customer-care situations while making every customer feel like their individual desires are being taken care of. Learn how to use every complaint as an opportunity, as well as why you should be more afraid of a client who doesn’t complain when something goes wrong versus one who does.

Disclaimer: www.yourbookbest.com does not own The Gold Standard books pdf, neither created or scanned. We just provide the link that is already available on the internet, public domain and in Google Drive. If any way it violates the law or has any issues, then kindly mail us via contact us page to request the removal of the link.

The Gold Standard

The Gold Standard

File Size : 20,20 MB
Total View : 757 Views
DOWNLOAD

Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable �

Colin Cowie Chic

Colin Cowie Chic

File Size : 60,60 MB
Total View : 9496 Views
DOWNLOAD

Packed with delicious recipes, stunning photography, and invaluable details, this must-have blueprint to stylish living on any budget is the only guidebook read

Equally Wed

Equally Wed

File Size : 12,12 MB
Total View : 9399 Views
DOWNLOAD

By and large, most wedding books in the market are still centered around one bride and one groom. And yet, the advent of full marriage equality in the United St

Profitable Wedding Photography

Profitable Wedding Photography

File Size : 1,1 MB
Total View : 2385 Views
DOWNLOAD

"Now aspiring wedding photographers have a comprehensive guide to building a profitable wedding business! Profitable Wedding Photography contains all the necess

Dinner After Dark

Dinner After Dark

File Size : 20,20 MB
Total View : 757 Views
DOWNLOAD

Dinner After Dark is much more than a collection of great recipes: It’s a recipe for a great party, featuring stylish cocktails, stunning interiors, creative