Customer Acceptance of Water Main Structural Reliability

Released on by Nimmi Damodaran
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  • Customer Acceptance of Water Main Structural Reliability Book Detail

  • Author : Nimmi Damodaran
  • Release Date : 2005
  • Publisher : American Water Works Association
  • Genre : Consumers
  • Pages : 268
  • ISBN 13 : 1583213929
  • File Size : 88,88 MB
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Customer Acceptance of Water Main Structural Reliability by Nimmi Damodaran PDF Summary

Book Description: This book reports on an evaluation approach for utilities to use to assess customer perceptions, attitudes, and expectations for water system reliability; their tolerance to service disruptions and construction impacts; and their willingness to pay for expected levels of service. Strategies discussed include methods for assessing customers' perceptions and expectations, costs of infrastructure strategies, how to incorporate external costs, and a plan to communicate with customers.

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