Customer Experience Management Field Manual

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  • Customer Experience Management Field Manual Book Detail

  • Author :
  • Release Date : 2019-11
  • Publisher :
  • Genre :
  • Pages : 265
  • ISBN 13 : 9781735314020
  • File Size : 51,51 MB
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Customer Experience Management Field Manual by PDF Summary

Book Description: This is a reference field guide for customer experience management professionals to use in their work. It discusses a customer experience management program as a holistic and integrated set of eight core functions and offers frameworks for creating a new, or refining an existing, CX program.

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