Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff.
This text is designed for students who are interested in exploring, planning, and preparing for a career in helath care. The information provide applies to all
The Institute of Medicine study Crossing the Quality Chasm (2001) recommended that an interdisciplinary summit be held to further reform of health professions e
Promotes an interdisciplinary approach to the study of health communication According to the Joint Commission, over 75% of all serious medical errors in this co
Customer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare field and with or, take care
