Delivering Knock Your Socks Off Service

Released on by Ron Zemke
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  • Delivering Knock Your Socks Off Service Book Detail

  • Author : Ron Zemke
  • Release Date : 2003
  • Publisher : AMACOM Div American Mgmt Assn
  • Genre : Business & Economics
  • Pages : 196
  • ISBN 13 : 9780814407653
  • File Size : 1,1 MB
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Delivering Knock Your Socks Off Service by Ron Zemke PDF Summary

Book Description: Outlines the skills and techniques of providing superior customer service.

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Managing Knock Your Socks Off Service

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You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your cus

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The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service provide