The Crispell Family in America

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Marketing Services

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Excellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to Delivering Quality Service. Bui

The Critical Second Phase of Your Professional Life

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This optimistic and life-changing guide empowers middle-aged workers to prevail in today's youth-obsessed job market, from the author of 50 Plus!

By the Sweat of Your Brow

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Fulfillment can never result from work-related productivity and financial success alone."--BOOK JACKET.

The Healing of America

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First published in 1997, this volume responds to a world in the midst of a telecommunications revolution. What this means is that societies throughout the world