Employees First, Customers Second PDF book is popular Business & Economics book written by Vineet Nayar. The book was released by Harvard Business Press on 2010 with total hardcover pages 210. Fast download link is given in this page, you could read Employees First, Customers Second by Vineet Nayar in PDF, epub and kindle directly from your devices.
Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in I
It's the new normal. Now all of your employees are Twittering away and friending clients on Facebook. Not to mention customers--who feel obligated to update you
Is it possible that the way to win in business is to give employees exactly what they want? Yes. As RESPECT reveals, managers and organizations who give their e
Every day, managers find themselves wondering what to do about Joe. That is, "Joe is a brilliant employee, a visionary. But no one can work with him because he'
Kaye and Giulioni identify three broad types of conversations that have the power to motivate employees more deeply than any well-intentioned development event
