Faculty Perspectives on Customer Service as Provided to the Student-customers of Christian Higher Education

Released on by Nancy J. Brainard
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  • Faculty Perspectives on Customer Service as Provided to the Student-customers of Christian Higher Education Book Detail

  • Author : Nancy J. Brainard
  • Release Date : 2002
  • Publisher :
  • Genre : Customer services
  • Pages : 272
  • ISBN 13 :
  • File Size : 95,95 MB
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Faculty Perspectives on Customer Service as Provided to the Student-customers of Christian Higher Education by Nancy J. Brainard PDF Summary

Book Description: "The purpose of this study is to discover what faculty members of Christian institutions of higher education consider to be excellent customer service to students ... Twenty-one faculty members of four institutions of higher education belonging to the Council for Christian Colleges and Universities (CCCU) are interviewed ... From the data gathered, a model of excellent customer service emerges. Three major components [of this model] ... are faculty members (a) making themselves accessible to students, (b) interacting with students through various formal and informal roles, and (c) cultivating relationships with students"--Abstract.

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