Focus First on Service

Released on by AWWA Staff
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  • Focus First on Service Book Detail

  • Author : AWWA Staff
  • Release Date : 2011-01-12
  • Publisher : American Water Works Association
  • Genre : Water utilities
  • Pages : 88
  • ISBN 13 : 1613000650
  • File Size : 86,86 MB
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Focus First on Service by AWWA Staff PDF Summary

Book Description: This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.

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