Funeral Home Customer Service A–Z

Released on by Alan D Wolfelt
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  • Funeral Home Customer Service A–Z Book Detail

  • Author : Alan D Wolfelt
  • Release Date : 2005-04-01
  • Publisher : Companion Press
  • Genre : Business & Economics
  • Pages : 254
  • ISBN 13 : 1617220345
  • File Size : 55,55 MB
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Funeral Home Customer Service A–Z by Alan D Wolfelt PDF Summary

Book Description: From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

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Funeral Home Customer Service A–Z

Funeral Home Customer Service A–Z

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From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better

Funeral Home Customer Service A–Z

Funeral Home Customer Service A–Z

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Total View : 7968 Views
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From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better

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Final Rights

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Josh Slocum and Lisa Carlson are the two most prominent advocates of consumer rights in dealing with the death industry. Here they combine efforts to inform con

A Tale of Two Funerals

A Tale of Two Funerals

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Meet the Williams family. Grandma Williams has died, and her children call Night & Day Funeral Home to make arrangements. Courtesy of a Twilight-Zonesque space-