Public Services Delivery

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This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local an

Citizens and Service Delivery

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In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages o

Improving Public Service Delivery

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Engaging Public Sector Clients

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Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing

Shared Services in Local Government

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By using extensive case studies drawn from across local councils in England, Ray Tomkinson explains the implications of sharing service delivery, addresses conc