Unleashing Excellence

preview-18
  • Unleashing Excellence Book Detail

  • Author : Dennis Snow
  • Release Date : 2009-11-16
  • Publisher : John Wiley & Sons
  • Genre : Business & Economics
  • Pages : 261
  • ISBN 13 : 0470503807
  • File Size : 3,3 MB

Unleashing Excellence by Dennis Snow PDF Summary

Book Description: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Disclaimer: www.yourbookbest.com does not own Unleashing Excellence books pdf, neither created or scanned. We just provide the link that is already available on the internet, public domain and in Google Drive. If any way it violates the law or has any issues, then kindly mail us via contact us page to request the removal of the link.

Unleashing Excellence

Unleashing Excellence

File Size : 69,69 MB
Total View : 9186 Views
DOWNLOAD

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t

Steps to Safety Culture Excellence

Steps to Safety Culture Excellence

File Size : 65,65 MB
Total View : 8568 Views
DOWNLOAD

Provides a clear road map to instilling a culture of safety excellence in any organization Did you know that accidental injury is among the top ten leading caus

Practicing Excellence

Practicing Excellence

File Size : 46,46 MB
Total View : 6892 Views
DOWNLOAD

So much of a medical organisation's success rides on the leadership, conduct, and performance of its physicians. How does a health care organisation engage its

Execution Excellence

Execution Excellence

File Size : 73,73 MB
Total View : 2141 Views
DOWNLOAD

A hands-on guidebook for making your strategy work with effective Balanced Scorecard design, deployment, and maintenance Execution Excellence is the practitione

The Myth of Excellence

The Myth of Excellence

File Size : 25,25 MB
Total View : 1433 Views
DOWNLOAD

The Undiscovered Consumer . . .and the Mistake of Universal Excellence What do customers really want? And how can companies best serve them? Fred Crawford and R