Helping the Difficult Library Patron

Released on by Kwasi Sarkodie-Mensah
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  • Helping the Difficult Library Patron Book Detail

  • Author : Kwasi Sarkodie-Mensah
  • Release Date : 2002
  • Publisher : Psychology Press
  • Genre : Business & Economics
  • Pages : 326
  • ISBN 13 : 9780789017314
  • File Size : 67,67 MB
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Helping the Difficult Library Patron by Kwasi Sarkodie-Mensah PDF Summary

Book Description: A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offensive, or otherwise inappropriate. Librarians look at the nature of the problem in academic and public libraries, the impact of such technologies as the Internet and cell phones, and solutions from other professions as well as from the experience of librarians.

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Helping the Difficult Library Patron

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"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at she