High-Tech, High-Touch Customer Service

Released on by Micah Solomon
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  • High-Tech, High-Touch Customer Service Book Detail

  • Author : Micah Solomon
  • Release Date : 2012-05-26
  • Publisher : AMACOM
  • Genre : Business & Economics
  • Pages : 268
  • ISBN 13 : 0814417914
  • File Size : 74,74 MB
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High-Tech, High-Touch Customer Service by Micah Solomon PDF Summary

Book Description: Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they’re a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasn’t changed), the high-tech tools that could give you a customer service advantage, and the systemic social shifts that are changing your customer’s expectations of the way you do business. You’ll learn inside secrets of wildly successful customer service initiatives, from internet startups to venerable brands, and how to turn casual customers into fervent supporters who will spread the word far and wide--online and off. High-Tech, High-Touch Customer Service does this by teaching readers the six major customer trends and what they mean for business; the eight unbreakable rules for social media customer service; how to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums; how to understand and leverage the rising power of self-service; and how to build a company culture that breeds stellar customer service.With special features including lessons from the latest newsworthy customer service blunders, you’ll be equipped to retool old-fashioned customer service and turn time-strapped, screen-addicted, value-savvy, and socially engaged critics into fervent loyal customers who help your business thrive.

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High-Tech, High-Touch Customer Service

High-Tech, High-Touch Customer Service

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Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they’re a requirement. With entert

High Tech, High Touch

High Tech, High Touch

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Total View : 2605 Views
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High Tech, High Touch illustrates technical solutions that really work, inspired by effective customer service strategies used by businesses. These are unique t