How Airports Measure Customer Service Performance

Released on by Lois S. Kramer
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  • How Airports Measure Customer Service Performance Book Detail

  • Author : Lois S. Kramer
  • Release Date : 2013
  • Publisher : Transportation Research Board
  • Genre : Transportation
  • Pages : 103
  • ISBN 13 : 0309271002
  • File Size : 2,2 MB
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How Airports Measure Customer Service Performance by Lois S. Kramer PDF Summary

Book Description: "TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.

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Improving the Airport Customer Experience

Improving the Airport Customer Experience

File Size : 36,36 MB
Total View : 5911 Views
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"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport cus