Improving the Airport Customer Experience

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  • Improving the Airport Customer Experience Book Detail

  • Author : Bruce J. Boudreau
  • Release Date : 2016
  • Publisher :
  • Genre : Airports
  • Pages : 230
  • ISBN 13 : 9780309375580
  • File Size : 37,37 MB

Improving the Airport Customer Experience by Bruce J. Boudreau PDF Summary

Book Description: "TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description

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