This book is a comprehensive reference on ISO management system standards and their implementation. The impacts that ISO 9001 and ISO 14001 have had on business
The evolution of total quality management has had a great dissemination in the last decades, especially for the adoption of management systems standard. Given t
What would an alternative to contemporary capitalism look like? In this book, Geert Reuten sets out a detailed design of a democratic society organised in worke
This book presents innovative research on various aspects of sustainability in the field of operations management and illustrates the potential of sustainabilit
Society, globally, has entered into what might be called the "service economy." Services now constitute the largest share of GDP in most countries and provide t
