It's Better to Be a Good Machine Than a Bad Person

Released on by Bruce Balentine
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  • It's Better to Be a Good Machine Than a Bad Person Book Detail

  • Author : Bruce Balentine
  • Release Date : 2007-02-01
  • Publisher : ICMI Press (International Customer Management Institute)
  • Genre : Automatic speech recognition
  • Pages : 447
  • ISBN 13 : 9781932558098
  • File Size : 77,77 MB
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It's Better to Be a Good Machine Than a Bad Person by Bruce Balentine PDF Summary

Book Description: An informed, actionable?often dazzling?collection of essays and exercises that target the critical issues surrounding IVR and speech recognition. Get a backstage tour of the science of ergonomics and the philosophy of user interface design?and find out why your IVR and speech interface design goals should focus on predictability and usability over delight.

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