Customer Servitude: Poverty, Prejudice, and Power On the Front Lines of American Commerce

Released on by Jaye B. Owens
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  • Customer Servitude: Poverty, Prejudice, and Power On the Front Lines of American Commerce Book Detail

  • Author : Jaye B. Owens
  • Release Date : 2018-01-03
  • Publisher : Lulu.com
  • Genre : Business & Economics
  • Pages : 209
  • ISBN 13 : 1387486403
  • File Size : 45,45 MB
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Customer Servitude: Poverty, Prejudice, and Power On the Front Lines of American Commerce by Jaye B. Owens PDF Summary

Book Description: Customer service jobs are the fastest growing sector of the economy, and they're filled by women, minorities, and the working poor. American commerce is built on a system which places the most marginalized workers at the mercy of the American public, prioritizes personality over skill, and promises advancement and wage opportunities which don't exist. Customer service employees know they're being exploited, but they've been effectively silenced through decades of injustice. It's time to make some noise.

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