Serving Citizens

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  • Serving Citizens Book Detail

  • Author : Juan Carlos Cortázar Velarde
  • Release Date : 2014-09-19
  • Publisher : Inter-American Development Bank
  • Genre : Business & Economics
  • Pages : 232
  • ISBN 13 : 1597821845
  • File Size : 62,62 MB

Serving Citizens by Juan Carlos Cortázar Velarde PDF Summary

Book Description: This book focuses on civil service reform within the central administration in Latin America. It analyzes updated versions of the country assessments carried out by the Inter-American Development Bank in 2004 in 16 countries and presents a comparative analysis of the ways in which the countries have evolved during the last decade. The methodology is based on the principles of the Ibero-American Charter for Public Service. In addition, it draws lessons from reform processes, identifying strategies for civil service modernization in the region. Finally, the book proposes a possible future agenda to continue the efforts to further professionalize the civil service in Latin America.

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