Service Success! Lessons From a Leader on How to Turn Around a Service Business

Released on by Daniel I. Kaplan
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  • Service Success! Lessons From a Leader on How to Turn Around a Service Business Book Detail

  • Author : Daniel I. Kaplan
  • Release Date : 1994-03-22
  • Publisher : John Wiley & Sons
  • Genre : Business & Economics
  • Pages : 278
  • ISBN 13 : 9780471591290
  • File Size : 98,98 MB
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Service Success! Lessons From a Leader on How to Turn Around a Service Business by Daniel I. Kaplan PDF Summary

Book Description: Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.

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