Knowledge Management for Services, Operations and Manufacturing

Released on by Tom Young
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  • Knowledge Management for Services, Operations and Manufacturing Book Detail

  • Author : Tom Young
  • Release Date : 2016-06-21
  • Publisher : Chandos Publishing
  • Genre : Business & Economics
  • Pages : 209
  • ISBN 13 : 1780632045
  • File Size : 36,36 MB
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Knowledge Management for Services, Operations and Manufacturing by Tom Young PDF Summary

Book Description: This book is aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in services, operational or production environments. The models and techniques for KM are well defined within environments with a distinct start and finish to the activity, for example the learn before, during and after model. Knowledge Management for Services, Operations and Manufacturing focuses on environments where activity and learning are on going, and a different approach to KM has to be taken. The book provides managers and practitioners with the necessary principles, approaches and tools to be able to design their approach from scratch or to be able to compare their existing practices against world class examples. Models and methodologies which can be applied or replicated in a wide variety of industries are examined and numerous case studies illustrate the journey that various companies are taking as they implement KM. Written by a highly knowledgeable and well-respected practitioner in the field Draws on the authors wide-ranging practical experience of implementing KM in various industries around the globe Provides practical and realistic solutions to real-world problems via case studies from leading companies including BP, BBC, Orange, Chase Manhattan Bank and General Motors

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Knowledge management goes beyond data and information capture in computerized health records and ordering systems; it seeks to leverage the experiences of all w