Service Quality and Customer Satisfaction in Private and Public Sector Banks in Kerala: A Comparative Study

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Quality and satisfaction are the key indicators of corporate competitiveness. Measurement of customer satisfaction based on the service quality is to be done in

Microfinance and Women Empowerment: A Study with Special Reference to Ramapuram Grama Panchayat

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Microfinancing expanded rapidly in India over the past two decades. India has witnessed innovations in financial options for Micro Finance Institutions (MFI), t

The Routledge Handbook of German Language Teaching

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The Routledge Handbook of German Language Teaching evaluates and addresses multifaceted, multilevel needs of students and teachers within teaching German as a f

Academic Advising Approaches

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Strong academic advising has been found to be a key contributor to student persistence (Center for Public Education, 2012), and many are expected to play an adv

The Changing Face of College Teaching

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