Good Services

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  • Good Services Book Detail

  • Author : Louise Downe
  • Release Date : 2020-03-03
  • Publisher : BIS Publishers
  • Genre : Business & Economics
  • Pages : 0
  • ISBN 13 : 9789063695439
  • File Size : 12,12 MB

Good Services by Louise Downe PDF Summary

Book Description: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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