Managing Challenging Clients

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Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reput

Dealing with Difficult Customers

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Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often

Compassionate Therapy

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Compassionate Therapy explores the characteristics of difficult clients and the nature of client resistance. Arguing that conflict can be a constructive force,

The Heat of the Moment in Treatment

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How to warm up to the clients that stop you cold. Have you experienced the anger, fear, doubt, and frustration that most clinicians feel but rarely put words to

Succeeding with Difficult Clients

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This book is intended to help readers treat persons who are considered to be difficult clients. The approach is practical, with a minimum of theoretical assumpt