Managing Front Office Operations

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  • Managing Front Office Operations Book Detail

  • Author : Michael L. Kasavana
  • Release Date : 2013-04-26
  • Publisher : Educational Institute
  • Genre : Hotel management
  • Pages : 0
  • ISBN 13 : 9780133430783
  • File Size : 18,18 MB

Managing Front Office Operations by Michael L. Kasavana PDF Summary

Book Description: Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

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Managing Front Office Operations

Managing Front Office Operations

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Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to c

Managing Front Office Operations

Managing Front Office Operations

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"This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to c

Managing Front Office Operations

Managing Front Office Operations

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A textbook for students of hospitality. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibil

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This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in tra

Managing Front Office Operations (AHLEI)

Managing Front Office Operations (AHLEI)

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This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Mana