Managing in the Service Economy

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A four-point blueprint--the "strategic service vision"--for service managers, which offers the trend-setting management strategies that have given leading servi

Managing the Service Economy: Prospects and Problems

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These essays discuss the service sector and causes, problems and prospects of replacing the manufacturing business.

The SAGE Encyclopedia of Quality and the Service Economy

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Society, globally, has entered into what might be called the "service economy." Services now constitute the largest share of GDP in most countries and provide t

Competing in a Service Economy

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Die Fähigkeit, hochwertige Dienstleistungen zu entwickeln und anzubieten, ist zu einem wesentlichen Faktor für die Unternehmensstrategie und den Unternehmense

Service Management

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This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and bus