Managing the Customer Experience

Released on by Shaun Smith
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  • Managing the Customer Experience Book Detail

  • Author : Shaun Smith
  • Release Date : 2002
  • Publisher : Pearson Education
  • Genre : Business & Economics
  • Pages : 284
  • ISBN 13 : 9780273661955
  • File Size : 11,11 MB
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Managing the Customer Experience by Shaun Smith PDF Summary

Book Description: You need loyal customers, not just satisfied ones. Managing the Customer Experience: Turn Customers Into Advocatesshows you how to manage your customer experience and reap the rewards.

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