Managing the Guest Experience in Hospitality

Released on by Robert Clayton Ford
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  • Managing the Guest Experience in Hospitality Book Detail

  • Author : Robert Clayton Ford
  • Release Date : 2000
  • Publisher : Delmar Thomson Learning
  • Genre : Business & Economics
  • Pages : 464
  • ISBN 13 :
  • File Size : 83,83 MB
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Managing the Guest Experience in Hospitality by Robert Clayton Ford PDF Summary

Book Description: Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of strategy, staffing, and systems.

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"A perfect book for any Hospitality program, excellent instructor support, and a good resource for students." –Denise A. Braley, Mitchell College Today’s ec