Measuring and Improving Patient Satisfaction

Released on by Patrick J. Shelton
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  • Measuring and Improving Patient Satisfaction Book Detail

  • Author : Patrick J. Shelton
  • Release Date : 2000
  • Publisher : Jones & Bartlett Learning
  • Genre : Organizational change
  • Pages : 548
  • ISBN 13 : 9780834210745
  • File Size : 75,75 MB
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Measuring and Improving Patient Satisfaction by Patrick J. Shelton PDF Summary

Book Description: Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.

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