Mediating Interpersonal Conflicts

Released on by Mark S. Umbreit
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  • Mediating Interpersonal Conflicts Book Detail

  • Author : Mark S. Umbreit
  • Release Date : 2006-08-01
  • Publisher : Wipf and Stock Publishers
  • Genre : Social Science
  • Pages : 305
  • ISBN 13 : 1597528374
  • File Size : 97,97 MB
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Mediating Interpersonal Conflicts by Mark S. Umbreit PDF Summary

Book Description: Conflict is a normal and predictable part of life. How we respond to it, however, determines whether or not the conflict will be destructive. 'Mediating Interpersonal Conflicts' is an up-to-date presentation showing how the techniques of negotiation and mediation can be applied in resolving a wide range of conflicts in families, communities, schools, and workplaces. Dr. Umbreit not only clearly outlines the communication, negotiation, and mediation skills involved in effective resolution of interpersonal conflict, he moves the reader beyond the mechanics of mediation to what he calls a journey of the heart through a humanistic mediation model that addresses the emotional context of the conflict.

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