Problem Prevention Through Design for Supportability: Gaining Competitive Advantage from Customer Support

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Implementing Service and Support Management Processes

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The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (IS

Customer Surveying

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Provides the information needed to manage and conduct a customer survey program. The book walks the reader through the various stages of a survey with particula

Logistics Management and Strategy

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MITRE Systems Engineering Guide

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