Library Anxiety

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The authors provide us with the first in depth look at the origins and subsequent evolution of this fascinating field of study. Beginning with a discussion of t

Toward a Broader Understanding of Stress and Coping

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Research on stress and coping phenomena has been among the most widely studied topics in social and behavioral sciences during the past several decades. Notwith

The Academic Library and the Net Gen Student

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Inspired by work-practice studies of students and faculty conducted at the University of Rochester, this guide maps potentially vibrant futures for academic lib

Online Searching

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Online Searching puts aspiring librarians working in all types of institutions on the fast track to becoming expert searchers, the intermediaries who unite info

Assessing Service Quality

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This classic book is brought fully up to date as Hernon and Altman integrate the use of technology into the customer experience. They offer solid, practical ide