Remote Service Technology Perception and its Impact on Customer-Provider Relationships

Released on by Stefanie Paluch
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  • Remote Service Technology Perception and its Impact on Customer-Provider Relationships Book Detail

  • Author : Stefanie Paluch
  • Release Date : 2011-10-01
  • Publisher : Springer Science & Business Media
  • Genre : Business & Economics
  • Pages : 438
  • ISBN 13 : 3834969362
  • File Size : 13,13 MB
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Remote Service Technology Perception and its Impact on Customer-Provider Relationships by Stefanie Paluch PDF Summary

Book Description: Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience and derives theoretical propositions that reflect main influence factors.

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