Customer Satisfaction Evaluation

Released on by Evangelos Grigoroudis
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  • Customer Satisfaction Evaluation Book Detail

  • Author : Evangelos Grigoroudis
  • Release Date : 2009-11-07
  • Publisher : Springer Science & Business Media
  • Genre : Business & Economics
  • Pages : 319
  • ISBN 13 : 1441916407
  • File Size : 95,95 MB
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Customer Satisfaction Evaluation by Evangelos Grigoroudis PDF Summary

Book Description: This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.

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