Uncommon Service

Released on by Frances X. Frei
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  • Uncommon Service Book Detail

  • Author : Frances X. Frei
  • Release Date : 2012
  • Publisher : Harvard Business Press
  • Genre : Customer relations
  • Pages : 262
  • ISBN 13 : 1422133311
  • File Size : 43,43 MB
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Uncommon Service by Frances X. Frei PDF Summary

Book Description: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

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