Service And Operations Management

Released on by Cengiz Haksever
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  • Service And Operations Management Book Detail

  • Author : Cengiz Haksever
  • Release Date : 2017-12-26
  • Publisher : World Scientific Publishing Company
  • Genre : Business & Economics
  • Pages : 691
  • ISBN 13 : 9813209461
  • File Size : 76,76 MB
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Service And Operations Management by Cengiz Haksever PDF Summary

Book Description: The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].

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Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and satisfaction. It elaborat