Service Operations Management eBook_o4

Released on by Robert Johnston
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  • Service Operations Management eBook_o4 Book Detail

  • Author : Robert Johnston
  • Release Date : 2012-08-07
  • Publisher : Pearson Higher Ed
  • Genre : Business & Economics
  • Pages : 489
  • ISBN 13 : 0273740490
  • File Size : 96,96 MB
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Service Operations Management eBook_o4 by Robert Johnston PDF Summary

Book Description: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

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