Service Operations Management, Second Edition

Released on by David W. Parker
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  • Service Operations Management, Second Edition Book Detail

  • Author : David W. Parker
  • Release Date : 2018-06-29
  • Publisher : Edward Elgar Publishing
  • Genre : Business & Economics
  • Pages : 587
  • ISBN 13 : 1788115945
  • File Size : 13,13 MB
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Service Operations Management, Second Edition by David W. Parker PDF Summary

Book Description: Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.

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