Service Quality

File Size : 34,34 MB
Total View : 6674 Views
DOWNLOAD

The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, a

Service Quality

File Size : 64,64 MB
Total View : 3598 Views
DOWNLOAD

To learn more about Rowman & Littlefield titles please visit us at www.rowmanlittlefield.com.

Delivering Quality Service

File Size : 49,49 MB
Total View : 8882 Views
DOWNLOAD

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exac

Assessing Service Quality

File Size : 86,86 MB
Total View : 9657 Views
DOWNLOAD

This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways librari

Delivering Satisfaction and Service Quality

File Size : 11,11 MB
Total View : 9053 Views
DOWNLOAD

Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every lib