Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition

Released on by John Buswell
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  • Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition Book Detail

  • Author : John Buswell
  • Release Date : 2016-12-20
  • Publisher : CABI
  • Genre : Business & Economics
  • Pages : 324
  • ISBN 13 : 1780645449
  • File Size : 50,50 MB
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Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition by John Buswell PDF Summary

Book Description: Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.

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