Accountability is essential for good governance, and in many Asian countries the ombudsman is the key accountability institution. Originating in the West, the c
Since its adoption in 2015, the 2030 Agenda on Sustainable Development has shaped not only international development cooperation but also the design of national
The public sector ombudsman has become one of the most important administrative justice institutions in many countries around the world. This international and
Governance by regulation – rules propounded and enforced by bureaucracies – is taking a growing share of the sum total of governance. Once thought to be an
This book looks at accountability, privatisation of government functions, the complaint handling process, systematic investigations, compliance issues and manag
