Success with the Gentle Art of Verbal Self-defense

Released on by Suzette Haden Elgin
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  • Success with the Gentle Art of Verbal Self-defense Book Detail

  • Author : Suzette Haden Elgin
  • Release Date : 1989
  • Publisher : Prentice Hall
  • Genre : Business & Economics
  • Pages : 312
  • ISBN 13 :
  • File Size : 49,49 MB
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Success with the Gentle Art of Verbal Self-defense by Suzette Haden Elgin PDF Summary

Book Description: In this volume, the author extends her remarkable self-defense tactics against verbal abuse to the business world. Using fully dramatized scenarios that make effective business communications as exciting and suspenseful as a novel, she shows you how to quickly recognize verbal abuse ... gently defuse it ... and replace it with clear, courteous, effective communication.

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