The Best Service is No Service

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In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wr

Summary: The Best Service Is No Service

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The must-read summary of Bill Price and David Jaffe's book: "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Hap

Good Services

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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo

Strategic Customer Service

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The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora

Thank You for My Service

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NEW YORK TIMES BESTSELLER • The unapologetic, laugh-your-ass-off military memoir both vets and civilians have been waiting for, from a five-tour Army Ranger t