The Call Center Handbook

Released on by Keith Dawson
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  • The Call Center Handbook Book Detail

  • Author : Keith Dawson
  • Release Date : 2007-03-30
  • Publisher : CRC Press
  • Genre : Computers
  • Pages : 283
  • ISBN 13 : 1482280620
  • File Size : 13,13 MB
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The Call Center Handbook by Keith Dawson PDF Summary

Book Description: This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.

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The Call Center Handbook

The Call Center Handbook

File Size : 64,64 MB
Total View : 532 Views
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This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use par

The Call Center Handbook

The Call Center Handbook

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Total View : 5532 Views
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Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center

Call Center Management on Fast Forward

Call Center Management on Fast Forward

File Size : 79,79 MB
Total View : 8689 Views
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This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac