The Ombudsman Handbook

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Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level.

The Ombudsman Handbook

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Research Handbook on the Ombudsman

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The public sector ombudsman has become one of the most important administrative justice institutions in many countries around the world. This international and

The Organizational Ombudsman

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This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to addre

The Ombudsman Handbook

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